Hire Terms and Conditions


1. Definitions

  1. The Hirer(s) are the Person(s) whose personal details are shown on the Hire Agreement.
  2. The Owner is Indoor Sport Services Ltd.
  3. The Equipment is(are) the product(s) that The Hirer wishes to hire.

2. Identification

  1. The Hirer shall provide The Owner with uploads of a minimum of two types of identification; that being a valid Driver’s Licence or a valid Passport and a current utility bill.
  2. Only on acceptance by The Owner of this identification and following a credit check will the Hire Agreement commence.

3. Hire Charge

The Hirer shall

  1. Pay the administration (delivery/collection) charge and the first month’s hire charge due upon signing this form and
  2. Complete the GoCardless Direct Debit Instruction (DDI) for subsequent monthly payments (Direct Debits are covered by the Direct Debit Guarantee).

4. Hire Period

The Hirer agrees

  1. That the hire period commences from the time The Equipment leaves The Owner’s premises.
  2. That the Hirer is obligated to pay Hire Fees to The Owner until the equipment is actually returned to The Owner’s premises.
  3. To hire The Equipment for the Minimum period outlined on the The Equipment product pages.
  4. To pay the monthly fees as they fall due for the whole of the minimum period.
  5. That The Hirer will pay monthly fees in accordance with clause 4 (d) above even if The Hirer wishes to terminate this agreement prior to the end of the minimum period.
  6. That hire will continue after the end of the minimum period unless terminated in accordance with clause 5. If a fixed term expires and we have not received correspondence to collect or extend the fixed term the hire will default onto the Flexi hire rate.

5. Receipt of Goods

  1. Delivery will take place on a weekday between 9am and 6pm by The Owners appointed agent. No further timeframe shall be specified unless specially requested by The Hirer.
  2. The Hirer or an appointed agent agrees to receive The Equipment at a pre-arranged address.
  3. Delivery will be completed as per the delivery terms, failure to read the terms could result in an additional redelivery charge.
  4. The Hirer must keep storage of the original packaging that the equipment arrives in and notify The Owner of any damages to the aforementioned equipment packaging.
  5. Should the original packaging be discarded by The Hirer, he or she agrees to pay a £30 fee for replacement.

6. Termination of Hire

  1. The Hirer may terminate the hire of The Equipment at any time after the expiry of the Minimum period upon giving one months notice in writing to The Owner of The Hirer’s intention to do so.
  2. The Owner may terminate the period of hire if The Hirer fails to make payment of any fee on the due date.
  3. Where The Owner terminates the hire period pursuant to clause 4(b) The Owner shall have the right to seek recovery of all fees owing to it in terms of this agreement.
  4. The Hirer authorises The Owner or an appointed Agent access to The Hirer’s property to recover The Equipment (referred to in this agreement) at any time if these terms and conditions are breached

7. Return of Equipment

  1. The Hirer agrees to give The Owner one months notification of intent to terminate in writing.
  2. The Hirer shall repackage The Equipment prior to collection by The Owners agent.
  3. Collection will take place on a weekday between 7am and 1pm. No further time frame shall be specified.
  4. The Hirer or an appointed agent shall be present at the agreed collection address to receive The Owners collection agent.
  5. Any collection that fails due to the part of The Hirer or The Hirer’s appointed agent shall be subject to a £60 failed collection fee.

8. Title to Equipment

  1. Title in The Equipment referred to in this agreement shall remain with The Owner at all times.

9. Care of Equipment

  1. The Hirer shall take proper care of The Equipment.
  2. The Hirer will pay for any Equipment lost or damaged beyond repair at the regular replacement cost.
  3. All damaged Equipment which may be repaired will be repaired by The Owner and the cost for such repairs will be paid by The Hirer.(d)Breakdown of The Equipment resulting from misuse shall not shorten The Period of Hire. (e) The Equipment shall be covered by The Hirers business or household contents insurance.

10. Guarantee

The Equipment referred to in this agreement and the services carried out by The Owner are supplied with the following express guarantee:

  1. The Owner takes all precautions to ensure the quality of materials and workmanship in respect of all Equipment and services against faulty material and/or workmanship in respect of all Equipment and services: for a period of twelve months from the date of delivery.
  2. The Owner will in no circumstances accept responsibility for any defects whatsoever arising from misuse of any Equipment or arising out of situations outside the control of The Owner.
  3. This Guarantee shall not apply to defects in any Equipment which has been altered by The Hirer or third parties and any claims hereunder must be made within 30 days of the discovery of the defect

11. Restriction on The Owner's Liability

  1. Subject as aforesaid, all express or implied warranties, conditions, representations, undertakings or liabilities, whether imposed by statute, common law, custom or otherwise regarding damage or loss are hereby expressly excluded insofar that such matters are within the bounds of reasonableness and in the light of these terms and conditions: in particular, without impairing the generality of the foregoing, no statement or description contained in any catalogue or advertisement issued by The Owner or any communication from The Owner or made verbally or in writing by any of The Owner’s agents, representatives, officers or employees shall give or imply or be construed as giving or implying any such warranty condition, representation, undertaking or liability as aforesaid nor shall such statement or description enlarge, vary or override or be construed to enlarge, vary or override in any way any of the conditions herein contained.
  2. The Owner accepts no responsibility for damage, direct, consequential, contingent or resulting loss, loss of profits, costs, charges, expenses or other liability, whether of The Hirer or of any other party, howsoever arising but within the bounds of reasonableness, The Owner’s responsibility being strictly limited to rectification or replacement as set out above and those matters referred to in these terms and conditions. Such rectification or replacement will be made as quickly as possible but The Owner requires a reasonable time to effect this. A claim in respect of any defect or failure to comply with the specification or order or in respect of any delivery or installment of an order or any part thereof shall not entitle The Hirer to cancel or refuse delivery of any payment for any other order delivery or installment or any part of the same order delivery or installment.

12. Administration/overdue fees

  1. The Owner will not be held responsible for any fees charged to the Hirer by their bank where funds in the nominated account were not sufficient to cover amounts due.
  2. The bond paid by the Hirer will be used if necessary to clear any outstanding fees at the end of the hire period.

13. Legal Construction

The contract shall in all respects be construed and operate as an English contract and shall be governed by English Law.

Have questions? Speak to an expert via email info@indoorsportservices.co.uk or visit our support centre

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