Delivering and Collecting Your Machine

Delivery

Once we have received a successful application, the next step is to get your delivery booked in. We are delighted to offer a bespoke, in-house delivery service for the majority of postcodes in England and Wales, but in some cases we may need to use a courier service to deliver your machine. Delivery will take place within 3-4 weeks of receiving a completed order, either when our team are next in your area or when the couriers are booked, all dates will be agreed with you in advance.

All in house deliveries and collections will be conducted by a member of our delivery team and this is a curb side service. If you would like the machine to be placed inside of your property or flat, this is possible, but the driver would require your assistance and the placement would be limited to 2 storey housing.

If your delivery takes place with a partner courier, then the machine may arrived boxed. All boxed equipment requires minimal assembly and you will be required to retain the box for repackaging upon collection.

Please note that your first month of your hire term does not begin until you have received the machine. 


Collection

We require 4 weeks notice for any collection booking. Once you are ready to have your machine collected, please complete the RETURN FORM and specify a weekday that you are available. We will contact you via email to confirm your collection booking.

Collections will be conducted in the same manner as our deliveries. In the majority of cases this will be an in-house driver. The machine will need to be collected from a ground floor room close to the entrance unless you are able to assist with moving the machine.




When will my machine arrive?


Our Delivery Schedule

We operate a fortnightly schedule of deliveries for the majority of postcodes. Once your application is processed, the team will contact you via email to book in your delivery slot.

Our deliveries take place on weekdays only, between the hours of 7.30am and 1pm approximately. We will contact you via email the day before your delivery is due to remind you and on the day to let you know a rough time of arrival.

You will need be present at the property to accept your machine delivery and we are not able to offer a scheduled time of arrival in advance.

If your postcode is one of the following, then we will book this in with a suitable courier, courier deliveries will be booked in advance and take place between 8am and 6pm. You will need to be present to accept the delivery and inform us of any access restrictions for your property in advance.

Courier deliveries will be curbside only and you will need to transport the machine to your chosen room.

BH, BN, CA, CO, CT, DT, EX, GU, IP, LA, ME, NR, PL, PO, RH, SA, SO, SP, TA, TN, TR & Scotland.



How Do I Prepare For Collection?


Ensuring A Smooth Collection

Once you have requested your collection date, we will be in touch to confirm a date. Collection will either be via courier or our in-house team and we will confirm this upon booking.

We ask that you give the machine a wipe down before collection to minimise the spread of germs.

If your machine arrived boxed, you will need to return the item in it's original packaging. Failure to retain the packaging will incur a £30 charge for a new box to be sent prior to the collection of the machine.

Please ensure that the exercise equipment is in a suitable location for collection on the day. If the collection is booked with a courier then you will be responsible for moving the machine. If the collection takes place with an in house member of our team, then you will be required to assist them with moving the equipment, if this is not possible, please contact us in advance and we can discuss the best option for your needs.



What If I Miss My Delivery/Collection?


Rebooking Delivery/Collection

It’s vital for us at Indoor Sport Services to not only get your delivery/collection right the first time but for the delivery to be as convenient for you as possible. Any failure without a minimum of 1 WEEKS notice will be subject to a charge.

To avoid any complications or failed deliveries please inform our team of the following:

  • Steps/Stairwells
  • Tight Spaces
  • Limited access to the delivery location. Delivery can be up to an 18 Tonne Vehicle, as a rough access comparison, they are around the same size as a doubledecker bus parked outside of your home.
  • If you have concerns about the space and access needed for delivery, please let us know so we can make alternative arrangements and avoid having to charge a redelivery fee.

Charges


Product Delivery/Collection Fee Redelivery Fee
Wattbike £100 £60
Keiser £100 £60
Rowing Machine £75 £60
SkiErg £75 £60
BikeErg £75 £60
Rogue Echo £100 £60
Assault Bike £100 £60
Pacemill £75 £60

Have questions? Speak to an expert via email info@indoorsportservices.co.uk or visit our support centre

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