Delivering and Collecting Your Machine

Delivery

Once we have received a successful application, the next step is to get your delivery booked in. We are delighted to offer a bespoke, in-house delivery service for the majority of postcodes in England and Wales, but in some cases we may need to use a courier service to deliver your machine. Delivery will take place within 3-4 weeks of receiving a completed order, either when our team are next in your area or when the couriers are booked, all dates will be agreed with you in advance.

All in house deliveries and collections will be conducted by a member of our delivery team and this is a curb side service. If you would like the machine to be placed inside of your property or flat, this is possible, but the driver would require your assistance and the placement would be limited to 2 storey housing.

If your delivery takes place with a partner courier, then the machine may arrived boxed. All boxed equipment requires minimal assembly and you will be required to retain the box for repackaging upon collection.

Please note that your first month of your hire term does not begin until you have received the machine.

Collection

We require 4 weeks notice for any collection booking. Once you are ready to have your machine collected, please complete the RETURN FORM and specify a weekday that you are available. We will contact you via email to confirm your collection booking.

Collections will be conducted in the same manner as our deliveries. In the majority of cases this will be an in-house driver. The machine will need to be collected from a ground floor room close to the entrance unless you are able to assist with moving the machine.

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When will my machine arrive?

Our Delivery Schedule

We operate a fortnightly schedule of deliveries for the majority of postcodes. Once your application is processed, the team will contact you via email to book in your delivery slot.

Our deliveries take place on weekdays only, between the hours of 7.30am and 1pm approximately. You will receive a tracking link via email which will display your time slot 24-48hrs ahead of the service.

You will need be present at the property to accept your machine delivery and we are not able to offer a scheduled time of arrival in advance.

If your postcode is one of the following, then we will book this in with a suitable courier, courier deliveries will be booked in advance and take place between 8am and 6pm. You will need to be present to accept the delivery and inform us of any access restrictions for your property in advance.

Courier deliveries will be curbside only and you will need to transport the machine to your chosen room.

BH, BN, CA, CO, CT, DT, EX, GU, IP, LA, ME, NR, PL, PO, RH, SA, SO, SP, TA, TN, TR & Scotland.

Please note that we do not service the following postcodes:

HS2 HS3 HS4 HS5 HS6 HS7 HS9 IV40 IV41 IV42 IV43 IV44 IV45 IV46 IV47 IV48 IV49 IV51 IV55 IV56 KA27 KA28 KW1 KW10 KW11 KW12 KW13 KW14 KW15 KW16 KW17 KW2 KW3 KW5 KW6 KW7 KW8B KW9 LL58 LL59 LL60 LL61 LL62 LL63 LL64 LL65 LL66 LL67 LL68 LL69 LL70 LL71 LL72 LL73 LL74 LL75 LL76 LL77 LL78 PA1 PA10 PA11 PA12 PA13 PA14 PA15 PA16 PA17 PA18 PA19 PA2 PA20 PA21 PA22 PA23 PA28 PA29 PA3 PA30 PA31 PA4 PA41 PA42 PA43 PA44 PA45 PA46 PA47 PA48 PA49 PA5 PA6 PA60 PA61 PA62 PA63 PA64 PA65 PA66 PA67 PA68 PA69 PA7 PA70 PA71 PA72 PA73 PA74 PA75 PA76 PA77 PA78 PA8 PA9 PH41 PH42 PH43 PH44 PO30 PO31 PO32 PO33 PO34 PO35 PO36 PO37 PO38 PO39 PO40 PO41 TR21 TR22 TR23 TR24 TR25 ZE1 ZE2 ZE3

How Do I Prepare For Collection?

Ensuring A Smooth Collection

Once you have requested your collection date, we will be in touch to confirm a date. Collection will either be via courier or our in-house team and we will confirm this upon booking.

We ask that you give the machine a wipe down before collection to minimise the spread of germs.

If your machine arrived boxed, you will need to return the item in it's original packaging. Failure to retain the packaging will incur a £30 charge for a new box to be sent prior to the collection of the machine.

Please ensure that the exercise equipment is in a suitable location for collection on the day. If the collection is booked with a courier then you will be responsible for moving the machine. If the collection takes place with an in house member of our team, then you will be required to assist them with moving the equipment, if this is not possible, please contact us in advance and we can discuss the best option for your needs.

What If I Miss My Delivery/Collection?

Rebooking Delivery/Collection

It’s vital for us at Indoor Sport Services to not only get your delivery/collection right the first time but for the delivery to be as convenient for you as possible. Any failure without a minimum of 3 DAYS notice will be subject to a charge.

To avoid any complications or failed deliveries please inform our team of the following:

Steps/Stairwells
Tight Spaces
Limited access to the delivery location. Delivery can be up to an 18 Tonne Vehicle, as a rough access comparison, they are around the same size as a doubledecker bus parked outside of your home.
If you have concerns about the space and access needed for delivery, please let us know so we can make alternative arrangements and avoid having to charge a redelivery fee.

Charges

Product	Delivery/Collection Fee	Redelivery Fee
Wattbike	£50-200	£60
Keiser	£50-200	£60
Rowing Machine	£50-200	£60
SkiErg	£50-200	£60
BikeErg	£50-200	£60
Rogue Echo	£50-200	£60
Assault Bike	£50-200	£60
Pacemill	£50-200	£60

Use the code 1FREEWEEK for a full week discount on your first month of hire!