DELIVERING YOUR HIRE MACHINE

May we ask you to please be mindful that during these times we are going to be operating at a reduced capacity to enable staff to work from home and reduce contact with others. This may mean slower dispatching, deliveries and customer service access. 

We are experiencing increased demand at this time, please expect longer waits for the availability of all equipment.

Contact-free pickup and delivery

During this period all deliveries and pickups are to be contact-free. This is to protect everyone's health and safety during the COVID-19 outbreak and will be in place for the foreseeable future. 

How do contact-free pickups work: 

• The driver will call and let you know that they have arrived at your address.
• The equipment will be placed outside our you door (please note the driver will not be able to help you move the equipment inside).
• The driver will step back over 2 meters away and wait for you to collect the equipment and take it inside the property. 
• The driver will complete the paperwork himself and make his way to the next job.

It’s vital for us at Indoor Sport Services to not only get your delivery right the first time but for the delivery to be as convenient for you as possible. As we are shipping large pieces of equipment to your home, we have to use specialist couriers that offer this delivery service in the most cost-effective manner. Please be aware, that due to the type of delivery we have to use for the equipment, you will need to be present on the day at your address to take delivery of your hire equipment.  

Your delivery options will be available to you upon the initial payment of your first months hire and the set-up fees. Once you have made your payments and completed the online hire process, we will be in touch to arrange the delivery of your machine, you will be charged the standard delivery at checkout. If you would like to upgrade your delivery, please inform us when arranging the delivery, delivery upgrade costs detailed below. 

We offer 3 different types of delivery service:

1. Standard - Next day, overnight service via Courier. Monday-Friday 9 am-5 pm (Self- Assembly of Equipment).
2. Premium - 48 Hour 2 Man White Glove Delivery Service via Courier (Equipment Set-Up & Assembled) - additional £35
3. Bespoke - 5-10 Working Days, dedicated time slot delivered by on one of our own delivery drivers (Equipment Set-Up & Assembled) - additional £75

Charges

Please note that it is your responsibility to provide us with details of any restrictions or concerns about access to your property. Failure to provide the correct information surrounding the delivery could result in a failed delivery charge of £60.

To avoid any complications or failed deliveries please inform our team of the following:

• Steps/Stairwells
• Tight Spaces
• Limited access to the delivery location. Delivery can be up to an 18 Tonne Vehicle, as a rough access comparison, they are around the same size as a doubledecker bus parked outside of your home.
• If you have concerns about the space and access needed for delivery, please let us know so we can make alternative arrangements and avoid having to charge a redelivery fee.