It was a hotly contested category and final shortlist, as we beat some very tough competition to the award. This win reflects our intention to be the best fitness equipment hire partner in the UK, offering great equipment and an even better customer service experience. The event was held in London on the 25th September at a packed-out event, attended by retail and eCommerce giants from all over the UK.
Making the biggest digital investment in the companies history, in July 2018 we embarked on a significant project to completely overhaul our website and software systems. Partnering with Absolute Design, also a proudly Nottingham based business, we completed the project for launch in April 2019 with the latest software advances, payment systems and bespoke site design.
It was a complex project with multiple API integrations, however, the website has delivered strong growth and much-improved user experience for both our customers and internal operations team. These improvements have allowed us to implement a fully mobile, tablet and desktop sign up experience, for customers to sign their rental agreements and set up their recurring payments from a single dashboard.
Indoor Sport Services would like to congratulate our team and Absolute Design for their huge contribution in achieving this award, it would not have been possible without their hard work.
Not forgetting an even bigger thank you to our fantastic Indoor Sport Services fitness fanatic customers!